The Growth Engine
The Challenge
1
Many enterprises still see Customer Success as a support role, focused only on short-term fixes.
Reactive focus on renewals and retention.
Teams acting like firefighters instead of growth drivers.
Growth opportunities lost due to lack of upsell and cross-sell strategies.
Limited visibility into Net Revenue Retention (NRR) as a core KPI.
Our Approach
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The Growth Engine is designed to reposition Customer Success as a strategic driver of growth.
Diagnose current performance and gaps.
Design strategies that align Customer Success with business goals.
Build playbooks that unlock expansion opportunities across enterprise accounts.
Empower your team with tools and training to scale impact.
The Methodology
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Our consulting engagements typically run 8–12 weeks, built on four phases:
1. Assessment → Deep dive into NRR, churn, adoption & growth metrics.
2. Design → Build a CS growth strategy aligned to your priorities.
3. Enable → Deliver frameworks for expansion, upsell, and lifetime value.
4. Implement → Pilot, measure, and refine for scalable results.
The Gain
4
With The Growth Engine, you walk away with:
A Customer Success team repositioned as a growth driver.
Playbooks and frameworks for upsell, cross-sell, and expansion.
Clear KPIs and governance models for long-term impact.
Stronger client relationships and improved Net Revenue Retention.