CS Certification

by LTV ACADEMY

Customer Success is one of the fastest-growing careers in SaaS. But in LATAM, most CSMs and KAMs are thrown into the role without formal training, certifications, or a clear growth path. They learn by trial and error leaving revenue on the table and careers stuck in place.

LTV Academy gives Customer Success reps, account managers, and leaders the certifications they need to succeed. Built on global best practices and adapted for LATAM, our programs turn everyday CS professionals into growth drivers.

LEVEL 1

New or early-career Customer Success Managers (CSMs) and Key Account Managers (KAMs).

Core skills that turn a rep into a trusted client partner.

What you’ll learn:

  • Mastering onboarding and adoption frameworks to ensure clients realize value early.

  • Building habits for proactive client engagement and relationship management.

  • Understanding retention drivers and how to spot early warning signs of churn.

  • Developing a structured approach to account health monitoring.

A solid foundation that makes you an effective, reliable CSM/KAM who prevents churn and builds strong client trust.

LEVEL 2

Experienced CSMs and KAMs looking to move from retention-only to revenue-driving roles.

What you’ll learn:

  • Designing and executing upsell and cross-sell playbooks.

  • Using data and usage analytics to uncover expansion opportunities.

  • Structuring account reviews and executive business reviews (EBRs) for growth.

  • Collaborating with Sales to drive renewals plus new revenue.

Expansion, growth, and measurable impact on Net Revenue Retention (NRR).

Professionals who not only keep accounts healthy but also generate revenue impact, positioning CS as a true growth driver.

LEVEL 3

Senior CSMs, CS team leads & executives stepping into strategic leadership.

Building, scaling, and aligning CS as a growth function.

What you’ll learn:

  • Designing CS strategies aligned with executive business goals.

  • Leading with metrics and KPIs: NRR, GRR, adoption, health scores.

  • Creating scalable team structures, playbooks, and governance models.

  • Coaching and enabling teams to deliver consistent, measurable results.

Leaders who can transform a CS department into a scalable growth engine, with credibility at the executive table.